Effective Date: 19th July, 2025

This Refund and Cancellation Policy governs the process and conditions under which Gramity Nexus Private Limited (operating under the brand name CSC Nexus) will process service cancellations and refund requests.

By availing of any service from CSC Nexus through our Website (https://www.cscnexus.com) or offline partner centers, you acknowledge and agree to the terms outlined below.

1. General Terms

CSC Nexus provides government-related and third-party digital services such as Aadhaar, PAN, passport assistance, utility bill payments, registrations, and other time-sensitive processes. Most of these services are non-cancellable and non-refundable due to their real-time processing and government portal integrations.

2. Service-Specific Refund Policy

3. Cancellation Policy

a) User-Initiated Cancellations

• If you wish to cancel a service, it must be done before service initiation.

• Once a service request is processed or submitted, no cancellation will be accepted.

b) System-Generated or Auto-Cancellations

• In rare cases, if a service cannot be completed due to government portal failure, technical issue, or unavailability of required documentation, CSC Nexus reserves the right to cancel the service and initiate a refund if applicable.

4. Refund Eligibility Criteria

A refund request may be eligible only under the following circumstances:

• Payment deducted but service not initiated or delivered.

• Duplicate or double payment for the same transaction.

• Failure to complete the service due to CSC Nexus’s technical error.

• Cancellation before service initiation (in select services only).

5. Refund Request Process

To request a refund, the user must:

• Submit a written request to support@cscnexus.com

• Mention the following details:

  • Registered Name and Contact

  • Transaction ID/Receipt

  • Service availed

  • Reason for refund

Timeframe to Request Refund: Within 3 working days from the date of payment or service failure.

6. Refund Timeline and Method

• Processing Time: Refunds are processed within 7–10 working days from the approval date.

• Refund Mode: Refunds are issued to the original mode of payment or as credit to CSC Nexus wallet, based on case evaluation.

7. Deductions

In all eligible refunds, CSC Nexus may deduct:

• Transaction/Payment Gateway Charges

• Administrative or Processing Fee

• Taxes or Government Charges (if applicable and non-recoverable)

8. Non-Refundable Services

The following are strictly non-refundable:

• Successfully submitted applications

• Government fee-based services

• Digital downloads (eBooks, PDFs, etc.)

• Partner services governed by third-party refund rules

• Subscription fees (if any)

9. Chargebacks & Disputes

If a chargeback or dispute is raised fraudulently or without contacting our support team, CSC Nexus reserves the right to:

• Block the user account from future services

• Initiate legal proceedings as per Indian IT and eCommerce laws

10. Contact Information

For any refund or cancellation-related queries:

CSC Nexus (Gramity Nexus Private Limited)
📧 Email: support@cscnexus.com
📞 Phone: +91-9000161594
📍 Chandrapur, Maharashtra, India – 442401
🌐 Website: https://www.cscnexus.com