Effective Date: 19th July, 2025

At CSC Nexus (operated by Gramity Nexus Private Limited, located in Chandrapur, Maharashtra – 442401), we are committed to protecting your privacy and ensuring transparency about how your personal data is collected, used, and secured when you use our website [https://www.cscnexus.com] and services.

By accessing our website or availing any of our services, you agree to this Privacy Policy.

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1. Information We Collect

We collect the following types of information:

a) Personal Information

• Full Name

• Mobile Number

• Email Address

• Address and Location

• Aadhaar/PAN details (if required for services)

• Government-issued documents (for identification and verification)

b) Transactional Information

• Payment details (via secure third-party payment gateways)

• Service availed and status

• Date and time of transaction

• Order/Reference numbers

c) Technical & Usage Information

• IP address

• Browser type

• Device information

• Pages visited

• Session duration and interactions

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2. How We Use Your Information

Your information is used for:

• Processing and delivering services requested

• Verifying identity for government or compliance requirements

• Communicating with you via email, SMS, or phone

• Sending service updates or reminders

• Complying with legal obligations

• Enhancing and personalizing user experience

• Internal audits, analysis, and reporting

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3. Legal Basis for Data Processing

We process your data based on:

• Your consent (by submitting forms or signing up)

• Contractual necessity (to fulfill a service request)

• Legal obligations (compliance with government regulations)

• Legitimate interests (service improvement and fraud prevention)

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4. Data Sharing & Disclosure

We do not sell or rent your personal data.

However, we may share information with:

• Government portals (for services like Aadhaar, PAN, Passport, GST, etc.)

• Payment gateways (for processing payments securely)

• Our trusted partners, agents, and service providers

• Legal authorities, if required by law or court order

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5. Data Storage & Retention

• Your data is stored securely using encrypted databases and firewalls.

• We retain your data only for as long as required to fulfill the purpose or comply with legal requirements.

• Once data is no longer needed, it is safely deleted or anonymized.

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6. Security Measures

We employ advanced security protocols including:

• SSL encryption

• Secure user authentication

• Data access control

• Regular security audits and monitoring

However, no digital system is 100% secure. CSC Nexus does not guarantee absolute protection against cyber threats.

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7. Cookies and Tracking

Our website may use cookies to improve functionality and collect usage analytics. By using our website, you consent to our use of cookies.

You can disable cookies in your browser settings, though some features may be affected.

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8. Your Rights

As a user, you have the right to:

• Access the personal data we hold about you

• Correct or update your data

• Withdraw consent at any time

• Request deletion (subject to legal retention requirements)

• Object to certain data processing activities

To exercise these rights, email us at: support@cscnexus.com

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9. Third-Party Links

Our site may contain links to third-party websites. CSC Nexus is not responsible for the privacy practices or content of those external sites.

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10. Children’s Privacy

Our services are intended for individuals aged 18 and above. We do not knowingly collect personal information from children under 18 without verified parental consent.

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11. Changes to This Policy

We may revise this Privacy Policy periodically. Updates will be posted on this page with a new effective date. Continued use of the website after such changes implies consent to the updated terms.

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12. Contact Information

If you have questions or concerns about this Privacy Policy, please reach out to:

CSC Nexus
Operated by Gramity Nexus Private Limited
📧 Email: support@cscnexus.com
📞 Phone: +91-9000161594
📍 Address: Chandrapur, Maharashtra, India – 442401
🌐 Website: https://www.cscnexus.com